Cancellation and Refunds

1. The cancellation or return process is handled on a case-by-case basis by Letrasverticais, Lda. The request must arrive in writing to the contact email [email protected], within 14 days after ordering, with instructions for canceling or returning the goods answered and defined by the Letrasverticais, Lda, through the same means of communication.

2. Whenever possible, returns should be made using the same method of payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.

Our refund policy lasts 14 days, and only covers defective items or items damaged in transit. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

3. Letrasverticais, Lda undertakes to reimburse the User within a maximum period of 14 days.

4. The returned products must be in conditions of sale, that is, in the same state in which they arrived at the User's hands, without any anomaly or damage.

5. If the value resulting from the exchange of products in an order is less than or greater than the value initial date, the settlement conditions will be indicated by Letrasverticais, Lda.